Frequently Asked Questions

Everything you need to know about our premium home decor and furnishings.

What is the typical shipping timeframe for furniture?

Standard furniture orders are processed within 2-3 business days. Depending on your location, delivery typically takes 7-14 business days via our specialized white-glove carriers.

Do you offer international shipping?

Currently, Crests & Arms ships exclusively within the continental United States and Canada to ensure the safety and integrity of our larger home goods during transit.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture pieces are final sale.

How can I track my order?

Once your order departs our warehouse, you will receive an email with a tracking link. For large freight items, the carrier will contact you directly to schedule a delivery window.

Are your materials sustainably sourced?

Yes, we pride ourselves on quality craftsmanship. We partner with artisans who use responsibly sourced hardwoods and eco-friendly textiles to ensure your home is both beautiful and ethical.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans via Affirm.