Returns & Exchanges

At Crests & Arms, we want you to be completely satisfied with your home decor and heirloom purchases. If your selection doesn't perfectly complement your space, you may return eligible items within 30 days of delivery for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all protective padding is included to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

4

Drop Off and Refund

Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing